Your questions,
answered directly.

For most operations, a single working day. The onboarding process covers warehouse setup, item master import from an Excel template, opening stock confirmation, user invitations, and a guided first transaction. Customers with straightforward operations — one warehouse, fewer than 200 SKUs — can be fully operational in three to four hours.

No. SANAK is designed specifically for businesses that don't have dedicated IT resources. Configuration is handled by the SANAK team during onboarding. Ongoing use requires only a smartphone and an internet connection.

SANAK uses a speech-to-text engine optimised for accuracy in real-world conditions — including warehouse environments with ambient noise. The system supports both Bahasa Malaysia and English, including the natural code-switching between the two that's common in Malaysian and Singaporean workplaces. For input that requires high precision — batch numbers, expiry dates, specific quantities — the system presents an editable confirmation card before any data is committed, so users can verify and correct before confirming.

SANAK requires confirmation before executing any operation that changes data. A summary card is shown first; the user must actively confirm before anything is written. All write operations create a permanent, immutable audit record. If a mistake is made, it can be corrected through a reversal entry — and both the original transaction and the correction remain in the audit history.

No. SANAK is designed to complement your existing accounting system — SQL Accounting, Autocount, QuickBooks, or others — not replace it. We operate in the operational layer: receiving, inventory, outbound, delivery. We connect to your accounting system where it makes sense, and leave financial ledger management where it belongs.

Yes. SANAK supports multi-warehouse operations, with stock tracked separately per location and cross-location visibility available through queries.

Your data is completely isolated from other customers at the database level — we use strict per-tenant data isolation. All data is encrypted in transit (HTTPS/TLS 1.3) and at rest. No credentials or sensitive data are stored in our application code. We use industry-standard tools for secret management, error tracking, and infrastructure security.

SANAK is fully operational in Bahasa Malaysia and English, including mixed-language input. System responses follow the language of the user's input.

This is by design. SANAK is built so that the system adapts to the user — not the other way around. Warehouse staff can perform a goods receipt on their first day by speaking naturally: "Received from Supplier Ahmad, 50 cartons Milo, batch M2024-11, expiring March 2026." The system guides them through confirmation rather than requiring them to learn a workflow. In practice, most field workers are productive within minutes of their first interaction.

SANAK is available as an annual subscription, with pricing structured around company size, user volume, and AI usage. Contact us for a proposal tailored to your operation.